Question 1

What is a wallet address?

Accepted Answer

A wallet is a digital place where you store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of numbers and letters associated with a specific wallet.

Ex4bit does not provide wallet addresses and never stores user deposits. To exchange cryptocurrencies on Ex4bit, you need to provide a wallet address where you can receive the exchanged currency.

Question 2

What currencies does Ex4bit accept?

Accepted Answer

Ex4bit supports the exchange of popular cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), USDT, USDC, Litecoin (LTC), Monero (XMR), Solana (SOL), and many others. You can see the full list of available currencies on the exchange page.

Question 3

Does Ex4bit fix exchange rates?

Accepted Answer

Yes, when creating a request, the exchange rate is fixed for a certain period of time. You need to send funds within the specified time to get the fixed rate. After the time expires, the rate may change.

Question 4

User data storage

Accepted Answer

Ex4bit takes personal data protection seriously. We use modern encryption methods and store data in accordance with international security standards. User data is used exclusively for conducting exchange operations and is not transferred to third parties without your consent.

Question 5

Why is my transaction taking so long?

Accepted Answer

Transaction processing time depends on several factors: blockchain congestion, number of network confirmations, and transaction fee. Usually, an exchange takes from 10 minutes to several hours. If your transaction is delayed longer than usual, please contact our support.

Question 6

What to do if my account was hacked

Accepted Answer

Immediately contact our support service via chat on the website or by email at support@ex4bit.com. Describe the situation and provide all available information. We will block the account to prevent unauthorized operations and help restore access.

Question 7

Forgot my account password, what to do?

Accepted Answer

On the login page, click the 'Forgot password?' button and follow the instructions. We will send a password reset link to your email. If the email doesn't arrive, check your 'Spam' folder or contact support.

Question 8

Exchange history not loading

Accepted Answer

Try refreshing the page or clearing your browser cache. If the problem persists, check the stability of your internet connection. If issues continue, contact support with a description of the problem and a screenshot of the error if it appears.

Question 9

Can't delete account

Accepted Answer

To delete your account, contact support via chat or by email at support@ex4bit.com. Indicate the reason for deletion and confirm that you have no active requests. Please note that after deleting your account, all data will be permanently lost.

Question 10

Access to exchanges was blocked

Accepted Answer

Access restriction may be related to violation of service rules or suspicious activity. Contact our support service to clarify the reasons for the block. In most cases, after verification and elimination of the reasons, access can be restored.

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